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Careers

Job and careers at Smeg

Why work for Smeg UK?

Smeg UK is a diverse and vibrant company with the UK head office based in Abingdon, Oxfordshire. As a well-established Italian, family owned business, Smeg prides itself on quality of life and culture. The company fully supports a healthy and happy lifestyle, encouraging staff to feel good in both their roles and personal lives.

To find out more about Smeg and the things we get up to, follow us on Twitter and Instagram.

Current vacancies

Please submit your CV via the form at the bottom of the page. Alternatively, should you wish to speculatively submit your CV to be held securely on file, please fill in the form and select speculative application.

BUSINESS ANALYST- Business Analyst - Operations Department

Overall Purpose:

 

Reporting directly to the Business improvements Manager, the Business Analyst will undertake new projects to implement new functionality/systems or enhance existing functionality within our current systems and or support implementation of new business systems It will be the Business Analyst’s responsibility to oversee the whole implementation process from beginning to end, involving other colleagues or third parties as necessary to complete the projects across the business.

 

The role also involves being responsible for application reporting using our internal reporting methods and assisting with the roll out of any further business intelligence tools (when and where identified).

 

The Business Analyst may also be called upon to assist colleagues across the business to understand both business process and application areas where queries have arisen during day to day workings. They will be asked where applicable to take the lead in problem solving through to resolution.

 

The Business Analyst’s Responsibilities:

 

•       Assist the Business Improvements Manager with application upgrades, enhancements and daily application processing procedures

 

•       Support scoping of new business requirements

•       Support implementation of new business systems from end to end

•       Lead/co-ordinate application based project work. E.g. Migration and system integration.

•       Lead/co-ordinate user acceptance testing (UAT), parallel testing, and regression testing.

•       Assist team colleagues with application and process queries.

•       Liaise between third party application system suppliers and colleagues.

•       Lead end to end process reviews and process mapping where applicable

•       Pass on application knowledge to colleagues through training where identified.

•       Production of routine and ad hoc financial reports using various reporting tools predominantly:

o    Microsoft Excel

o    ORACLE SQL

•       Produce user and procedural documentation.

Key Skills/Competencies:

 

Essential:

•       5 years in a role using and supporting ERP/Accounting software

•       Experience of analyzing business or technical problems, and of proposing and implementing solutions.

•       A strong customer focused attitude and understanding of the fundamentals of customer service.

•       Needs to demonstrate competent IT literacy around applications and systems.

•       An excellent understanding of database structures and exposure to ORACLE and MS Access.

•       Ability to understand and write complex Oracle SQL.

•       Have a thorough understanding and ability to use the Microsoft Office suite, in particular Excel.

•       Must be capable of communicating and negotiating effectively with all levels of user.

•       Ability to communicate well both verbally and in writing.

•       Strong problem solving capabilities with an analytical and methodical approach along with a good attention     to detail.

•       Ability to learn complex business software quickly.

•       Ability to plan and organize own workload.

•       Self-motivated and can work under pressure.

•       Patience and understanding.

 

Desirable:

•       A knowledge of accounting principles or accounting systems.

•       Experience of specific ERP systems such as Maginus, Dream, CODA, Dynamics AX or NAV

•       Exposure to ecommerce.

•       Some exposure to retail environments.

Package:

•       Normal working hours: Monday – Friday 8.30 am to 5.00 pm or 9.00 am to 5.30 pm

 

•       25 days annual leave

 

Benefits:

o    Pension contribution from employer 5% of salary.

o    Income protection scheme.

o    Death in service 4 x salary.

o    Subsidized gym membership (3 local gyms to chose from)

o    Staff discount on the purchase of Smeg products.

Customer Liaison Team - Business Support Advisor- Business Support

Overall Purpose:

The Business Support Department is the interface with consumers and retailers for all enquiries for both pre and post sales information.

 

Within the Business Support department, the Customer Liaison team focus on providing both technical and product information to end consumers to resolve enquiries and complaints to achieve to complete customer satisfaction. The role also includes close liaison with our external logistics operations as well as our service and technical centre, offering an engaging and diverse working environment.

 

The ideal candidate will be able to deliver a professional message to all customers, help to problem solve through negotiation and continually promote the company ethos and brand reputation. Good communication and listening skills are essential.

Responsibilities:

Fully investigate service complaints, ensuring feedback is given both internally and to consumers and customers

To be accountable for, and to manage and prioritise consumer issues

To manage and deliver goodwill decisions, achieving all quality and performance measures

Reflect a customer focused culture in all aspects of customer telephone call handling and email responses

Processing orders onto internal system (Maginus)

Taking ownership of e-mails coming into the department through outlook and CRM

Processing warranties onto the database

Administration of replacement appliances

To maintain a professional image conducive to the culture and ethos of the Smeg brand.

Any other customer service orientated duties as requested by your manager.   

Personal Skills:

Must be confident, able to communicate well via telephone and email, be reliable and flexible. This role would suit someone that would like to build ownership of a specific area of responsibility and the customer relationships within that.

Must be able to prioritise daily workload and work independently, as well as a member of a team. It is important for this person to be accurate, flexible and have the ability to create a positive rapport and remain calm when resolving occasional escalated issues.

Experience:

Previous experience in customer service (either B2B or B2C) with a manufacturing or sales and marketing company would be an advantage.

IT literacy - intermediate knowledge of outlook, excel, and databases and processing systems would be beneficial.

Well-developed communication skills enabling the individual to work with customers, fulfilment partners and internal colleagues are a must.

Benefits:

Full time, permanent position.  Normal working hours: Monday – Friday 8.30 am to 5.00 pm

 

Pension contribution from employer 5% of salary.

Income protection scheme – 50/75% of salary paid if you are out of the business on a long term basis following accident or illness on successful claims.

Death in service - 4 x salary to dependants.

Childcare vouchers with additional contribution from Smeg for first child up to school age.

Subsidised gym membership (Choice of 3 local gyms).

Staff discount on the purchase of Smeg products.

25 days annual leave + bank holidays.

Sales Process Team - Business Support Advisor- Business Support Advisor

Overall Purpose:

 The Business Support Department is the interface with consumers and retailers for all enquiries for both pre and post sales information. Within the Business Support department, the Sales Admin team focus on providing support to our retail customers (B2B) including processing orders, providing logistical information and product information to resolve enquiries and achieve to complete customer satisfaction.

This role includes close liaison with our retailers and external logistics operation as well as occasional end consumers. As well as maintaining retailer account relationship you will help to problem solve and continually promote the company ethos and brand reputation. Good communication and listening skills, as well as an eye for detail, are essential.

The Business Support Advisor is responsible for:

  • Daily management of relevant folders within the sales inbox
  • Engaging with retailers to advise and assist in their enquiries
  • Processing sales orders / returns / credits on Maginus (Smegs internal operating system)
  • Engaging with external Logistics teams as required
  • Updating all relevant databases and systems in relation to these processes
  • To be accountable for, and to manage and prioritise consumer issues
  • Liaise with other departments within the business to gather information
  • Reflect a customer focused culture in all aspects of customer telephone call handling and email responses
    • To maintain a professional image conducive to the culture and ethos of the Smeg brand.
    •  Any other Business Support orientated duties as requested by your manager.

Benefits:  

Normal working hours: Monday – Friday 8.30 am to 5.00 pm

Income protection scheme

Death in service 4 x salary

Pension – Employer contribution 5% of salary

Subsidised gym membership

Staff discount on the purchase of Smeg products

Child care vouchers for first child up to school age

Free parking