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Careers

Job and careers at Smeg

Why work for Smeg UK?

Smeg UK is a diverse and vibrant company with the UK head office based in Abingdon, Oxfordshire. As a well-established Italian, family owned business, Smeg prides itself on quality of life and culture. The company fully supports a healthy and happy lifestyle, encouraging staff to feel good in both their roles and personal lives.

To find out more about Smeg and the things we get up to, follow us on Twitter and Instagram.

Current vacancies

Please submit your CV via the form at the bottom of the page. Alternatively, should you wish to speculatively submit your CV to be held securely on file, please fill in the form and select speculative application. We require the information below so that we can review and consider your submission. Please see our Privacy PolicyPrivacy Notice for Recruits and our Privacy Policy about Employee and Job Applicant Data for details on how we will use this information you provide. 

FINANCE TEAM - CREDIT CONTROLLER

Overall Purpose:

Reporting to the Finance Manager,  working within the Credit Control section of the accounts team, striving to attain debtor days and cash collection targets.

The Credit Controller is responsible for:

Responsible for own specified customers and advising others on queries, debit notes etc

Dealing directly with the customer on account queries

Liaising with internal and external sales personnel and others as required, to resolve issues within adequate time frames

Raising credits for approval and processing credits

Receipt of remittances via BACs & cheque

Allocation of remittances to debtor accounts

Other ad hoc duties when required                        

Key Skills /Competencies:

Experience of working in a credit control role (minimum 3 years)

Strong IT Skills

Multi-level Communication

Positive team player

Prioritisation and time management

Organisation and planning

Self-motivation

Good telephone manner

Good attention to detail

Normal working hours: Monday – Friday 8.30 am to 5.00 pm or 9.00 am to 5.30 pm

 

Benefits: Pension contribution from employer 5% of salary. Income protection scheme.   Death in service 4 x salary. Staff discount on the purchase of Smeg products.  Free onsite parking.

Business Support Advisor - RMA - Sales Process Team- Business Support Advisor - RMA

Overall Purpose:

 

The Business Support Department is the interface with consumers and retailers for all enquiries for both pre and post sales information. Within the Business Support department, the Sales Process team focus on providing support to our retail customers (B2B) including processing orders, providing logistical information and product information to resolve enquiries and achieve to complete customer satisfaction.

This position focuses on a specific role within that team, overseeing the RMA process and ensuring smooth end to end facilitation of product returns. This role includes close liaison with our retailers and external logistics operations as well as occasional end consumers. As well as maintaining retailer account relationship you will help to problem solve and continually promote the company ethos and brand reputation. Good communication and listening skills, as well as an eye for detail, are essential.

The Business Support Advisor RMA is responsible for:

Daily management of the returns inbox, ensuring all enquiries are dealt with in a timely manner

Management of the RMA matrix to support the wider business

Managing 3rd party communication to ensure seamless RMA process

Engaging with retailers to advise and assist in their enquiries

Processing sales orders / returns / credits on Maginus (Smeg’s internal operating system)

Engaging with external Logistics teams as required

Updating all relevant databases and systems in relation to these processes

To be accountable for, and to manage and prioritise consumer issues

Liaise with other departments within the business to gather information

Reflect a customer focused culture in all aspects of customer telephone call handling and email responses

To maintain a professional image conducive to the culture and ethos of the Smeg brand.

Providing support to internal sales team when required, along with any other sales process duties as requested by your line manager.  

Key Tasks

Personal skills:

Must be confident, able to communicate well via telephone and email, be reliable and flexible. This role would suit someone that would like to build ownership of a specific area of responsibility and the communication to the business / customer relationships within that.

Must be able to prioritise daily workload and work independently, as well as a member of a team. It is important for this person to be accurate, flexible and have the ability to create a positive rapport and remain calm when resolving occasional escalated issues. An eye for detail is critical.

Experience:

Previous experience in customer service (either B2B or B2C) with a manufacturing or sales and marketing company would be an advantage.

 

IT literacy - intermediate knowledge of outlook, excel, and databases and processing systems would be beneficial.

 

Well-developed communication skills enabling the individual to work with customers, fulfilment partners and internal colleagues are a must.

 

Benefits & Package:

 

Full time, permanent position.  Normal working hours: Monday – Friday 8.30 am to 5.00 pm

Benefits: Pension contribution from employer 5% of salary.

Income protection scheme

Death in service - 4 x salary to dependants.

Childcare vouchers with additional contribution from Smeg for first child up to school age.

Subsidised gym membership (choice of 3 local gyms).

Staff discount on the purchase of Smeg products.

25 days annual leave + bank holidays.

Free Parking

National Account Manager - SDA- National Account Manager - SDA Category

Department: Sales

Reporting to:  Head of National Accounts

Reporting to Job Holder: N/A

Location: This role is a home office base.  Head Office address:   Wyndyke Furlong, Abingdon Business Park, Abingdon, OX14 1DZ

Overall Purpose:

To highlight specific new business opportunities and prepare a business development plan targeting new and existing customers and increased distribution of Smeg SDA products.

National Account Manager - SDA is responsible for:

To constantly monitor progress against monthly/phase/annual sales target, so as to be aware of progress against objectives.

 To maintain regular personal contact with all designated customers ensuring comprehensive servicing of accounts.

 To continually strive to maximise every opportunity for achieving increased sales and distribution with designated customers.

To work towards specific targets, sterling/product/product group.

 To work closely with customers’ buying and marketing personnel to formulate short medium and long term business plans.

 To monitor customers marketing policies and strategies so as to be aware of the implications on Smeg UK Ltd.

 Responsible for  working on trading terms agreements

To maintain relationships with all customers in such a way as to enhance the Smeg brand and the company’s status and position

To collect and transmit information regarding competitor or market activity to relevant Smeg UK Ltd staff to assist in maintaining a high level of competitor/ market intelligence.

Preparation and presentation of product training sessions.

 To adhere to systems and processes of administration to agreed time scales.

 To maintain awareness of industry and product related issues.

 Attending events, conferences and seminars as required by your customer(s) and or manager.

 To maintain a professional image conducive to the culture and ethos of the Smeg brand.

 Any other sales orientated duties as requested by your manager.   

Key Skills & competencies:

Organisation and planning

Good communication skills

Motivational

Problem solving & Negotiation

Overall business and marketing awareness

Proficient in the use of Microsoft packages (Word, Excel, and PowerPoint & Outlook).

Minimum 3 GCSE’s Grade C or above including maths and English.

Driving license (maximum 6 points).

Additional Information:

Additional Information:

60/40 Office and out in the field.

Location – Ideally located in the Midlands/South,

The ideal candidate will have contacts with Selfridges, Curry’s, House of Fraser, Next, QVC, Harrods and John Lewis.

SDA and/or MDA Experience Essential

Benefits and Package:

Normal working hours: Monday – Friday 8.30 am to 5.00 pm or 9.00 am to 5.30 pm*

*In this role the hours are flexible and will include out of hours working including occasional overnight stops and often early starts.  You will be expected to attend trade shows and customer events as determined by your Director and general business demands.

Benefits: Pension contribution from employer 5% of salary.

Income protection scheme.

Death in service 4 x salary.

Bupa Health and dental cover. 

Staff discount on the purchase of Smeg products.

Company car, phone, Laptop and or I-Pad.