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terms & conditions

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GUARANTEE OFFERS

1. This offer is available from the 1st January until the 31st December 2017. The models must be purchased in the UK and Ireland during the promotional period.
2. This offer applies to new appliances only, purchased through an approved Smeg displaying stockist. Appliances purchased online or through private/second hand sales do not qualify for this offer. Cover only applies if the product remains in the U.K or Ireland for the duration of the warranty period.
3. All applications for the free extended warranty, which covers parts and labour, must be completed online together with electronic proof of purchase within 28 days of the date of purchase.
4. If 28 days from submitting your application you have not received cover documentation by email, you should notify Smeg Customer Relations Department on 0844 5579907, option 2 followed by option 4 from the UK or on 0044 844 5579907, option 2 followed by option 4 from the Republic of Ireland.
5. Should you not have internet access or experiencing difficuulties completing our online form or uploading proof of purchase please contact our Customer relations Departtment (as above) who will be happy to assist over the phone.
6. The extended warranty is offered exclusively to the recipient at point of purchase.

CONDITIONS OF COVER

Breakdown Cover covers the cost of repair following a mechanical or electrical fault which stops the equipment working properly. Further details will be included in your cover document. The provision of this plan does not affect your statutory rights. This plan is governed by English law unless we have agreed otherwise with you.

Exceptions to Cover
1. Costs arising from you failing to follow the manufacturer’s instructions.
2. Costs covered by any other guarantee or warranty provided by other suppliers or repairers.
3. Costs arising from using your equipment in a non-domestic or commercial environment.
4. Accidental damage, theft, attempted theft, malicious damage, damage caused by fire or explosion.
5. Floods, lightning, storms, frost or other bad weather conditions.
6. Costs arising from any problems with the supply of electricity.
7. Costs if no fault is found with your equipment.
8. Routine maintenance, cleaning and servicing.
9. Labour charges for work outside the repairer’s normal working hours.
10. Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down.
11. Cosmetic damage such as dents or scratches to the equipment.
12. The cost of replacing any item or accessory that is intended to be replaceable. These items include; fuses, batteries, light bulbs, fluorescent tubes and related starters, filters and attachments.
13. Cost due to rust, corrosion or water damage.
14. Cables, plugs, light covers or rain covers.

Please note:

• This guarantee is in addition to your statutory and other legal rights

• Home visits are normally made between 8.30 am and 5.30 pm Mon-Fri.