WORKING AT SMEG

Smeg is a well-established Italian, family owned appliance business, with its UK head office located in a stylish and modern building in Abingdon, Oxfordshire, and supported by its London Flagship on Regent Street and our logistics hub in Portsmouth.

Even though we are not a large organisation our employees are 100% committed to working towards surpassing our customers’ expectations at all touch points in their purchasing lifecycle. To ensure we can meet our customer needs we have a number of operational departments including: Sales & Marketing, Product Development, E-commerce, Demand Planning, Customer Engagement (pre & post sales), Training, Finance, IT & Business Support,  HR, Business Analysis and Logistics.

 

Job and careers at Smeg

Our staff form the heart of our business and we pride ourselves in offering a working environment that promotes positive wellbeing; is diverse; provides opportunities for personal growth; and is fun!

To find out more about Smeg and the things we get up to, please read our latest newsfeed and follow us on FacebookInstagram and LinkedIn.

Applications

If you think you have the relevant skillset and would fit the Smeg culture please apply directly for the appropriate position(s) on the webpage below. We also accept speculative applications. If you would like to submit a speculative application please complete the form as you scroll down.

The Legal Bit
All personal information you submit as part of your application process is held in a secure location and we only ask for information that is required for us to consider your application. For further details on how we use the information you submit please see our Privacy Policy, Privacy Notice for Recruits and our Privacy Policy about Employee and Job Applicant Data.

Job description

We are Smeg, an Italian heritage company, offering award winning design and technology driven kitchen and commercial appliances, which stand out from the crowd. At Smeg we recognize that our employees are central to our success, so we look to provide our employees with a culture of family values whilst operating in a corporate world.

Overall purpose:

Would you like to work for a well-known prestigious brand? With a Head Office based in a modern building in Oxfordshire. Do you have experience in selling appliances into Foodservice companies e.g. restaurant and Catering divisions? If yes we would love to hear from you.

Due to the recent growth in business, in our Professional Channel we have an exciting new role for a Regional Sales Manager – (Northern Region – Professional)  to cover Scotland and Nothern England reporting to the Commercial Channel Director

Main responsibilities

Prospect, qualify and close new business within our Professional portfolio for foodservice companies and the selling of commercial La Pavoni products across the UK

  • To Maintain regular personal contact with professional customers, identifying customer needs and ensuring comprehensive servicing of accounts.
  • Build strong and lasting business relationships
  • Prepare annual business development plans to increase distribution of Smeg Foodservice products across the UK
  • Demonstrate our professional product range to clients
  • Analyze market conditions

Candidate most be able to demonstrate a proven track record in Selling appliances in Foodservice companies e.g. restaurant and Catering divisions.

This is a full-time permanent role, working Monday to Friday 08:30 to 17:00. This role is predominantly field based with a territory covering Northern England and Scotland.

We are offering a competitive salary, along with a number of other employee benefits including: company car, 26 days holiday as standard, a company pension, income protection, life assurance, Bupa Health care and Dental cover and staff discounts on Smeg products etc.

If you believe you have the relevant skills and are looking to join a well-known and progressive company we would love to hear from you.

Job Types: Full-time, Permanent

Job description

Do you have a proven track record in Product Management, ideally in the white goods industry; consumer electronics or FMCG sector? Then we would love to hear from you.

The Product Manager will be responsible for:

  • Owning a particular product category, including
  • The roadmap for all products within the category
  • The strategic planning and tactical execution of products to market;
  • Creating a market vision for the category –  including understanding the brand, the product requirements, pricing and competition.
  • Undertaking relevant market research.
  • Working closely with our Italian Head Office Product Managers on existing and future product launches.
  • Become a category expert, to support internal product knowledge (Sales & Customer Engagement).
  • Management of samples as required.
  • Product email inbox support.
  • Assist the Production Planner in forecasting new lines, or key products in promotional periods. Involvement with the phase-in and phase-out of products.
  • Collate feedback from sales and customers to monitor, report and improve the product performance.
  • Understanding of industry related associations and bodies with the occasional attendance of meetings in London.

The successful candidate must have previous product management experience, ideally in either the white goods industry; FMCG sector, or; consumer electronics.

  • Be proficient in MS Office packages.
  • Educated to degree level
  • Be able to demonstrate leadership and work as part of a team.
  • Good communicator.
  • Good negotiator.
  • Good analytical skills.
  • Italian Language (desirable)

This is a full-time permanent role, working Monday to Friday 08:30 to 17:00. This position is based at our head office in Abingdon, Oxfordshire.

We are offering a competitive salary, along with a number of other employee benefits including: 26 days holiday as standard, a company pension, income protection, life assurance, wellbeing programme and staff discounts on Smeg products etc.

If you believe you have the relevant skills and are looking to join a well-known and progressive company we would love to hear from you.

Overall purpose:

Would you like to work for a well-known prestigious brand based in a modern building in Oxfordshire? Do you like problem solving? Are you a good communicator? Then we would love to hear from you.

The Customer Engagement department is our interface for consumers and retailers to seek pre and post-sale support. Our core aim is to enhance sales and brand perception via great customer service.

The ideal candidate will be able to deliver a professional message to all customers, help to problem solve through negotiation, and continually promote the company values and brand reputation. Good communication and listening skills are essential. 

Responsibilities:

  • To prioritise, manage, and be accountable for customer issues received via telephone, email, social media, online live chat, and CRM.

  • Fully investigating service complaints received via all mediums ensuring appropriate feedback is given internally, to fulfilment partners, and to consumers and retailers.

  • To manage and deliver goodwill decisions within agreed boundaries.

  • Assist customers with technical product support and enquiries.

  • Administration of replacement appliances using relevant operating systems

  • Reflect a customer focused culture in all aspects of 3rd party communication.

  • To understand and always promote the company values.

  • To maintain a professional image conductive to the culture and ethos of the Smeg brand.

  • To undertake any other reasonable duties within your range of experience and competencies.

Experience required:

  • Previous experience in customer service (either B2B or B2C) with a manufacturing or sales and marketing company would be an advantage.

  • IT literacy - intermediate knowledge of outlook, excel, databases and processing systems

  • Previous experience of working with a CRM would be an advantage.

  • A previous role involving retail sales or engagement with the public would be beneficial

This is a full time permanent role Monday to Friday 08:30 to 17:00

We are offering a competitive salary, along with a number of other employee benefits including: 26 days holiday as standard, a company pension, income protection, life assurance, wellbeing programme and staff discounts on Smeg products etc.

If you believe you have the relevant skills and are looking to join a well-known and progressive company we would love to hear from you.

Overall Purpose :

To assist with and deliver consumer and product training events both live and virtually. Create product and food-related content for social media. To support and provide product training to Smeg UK employees. Test and feedback new product development projects to the product department.

Home Economist & Product Trainer

Responsible for:

  • To support and deliver both live and virtual cooking events that continually promote and educate consumers on the Smeg appliances and brand.
  • To create and deliver consumer support material, recipes and demonstrations that will support the sales and use of Smeg appliances.
  • To attend and demonstrate at customer events field-based and, external trade and consumer exhibitions and shows.
  • To create both live and scheduled social media content that communicates effectively the Smeg appliance features and usage.
  • Present video content that demonstrates the benefits and how to best use the Smeg appliances. To be shared via YouTube, website support pages and social.
  • To assist with and deliver in-house and field based training, along with support material, for Smeg retailers. Both live and virtual.
  • To support and deliver product training to Smeg employees.
  • To support the product department with the development and testing of new Smeg appliances for the UK market.
  • Work together with the products and marketing team to successfully launch new Smeg appliances to market.

The role is based at Smeg Head Office in Abingdon. Events will also take place the Smeg London Store, on retailers' premises and at event locations.  This role is required work at multiple locations as the business requires.

Hours – 37.5hrs per week. Core hours Mon – Fri 8.30am – 5.00pm. 

Due to the nature of this role it will involve evening and weekend work, and overnight stays.

We are offering a competitive salary, along with a number of other employee benefits: 

  • Bupa Employee Assistance Programme – 24/7 Wellness Support 
  • Perkbox employee benefits & reward scheme – Includes discounted gym memberships & cycle to work scheme
  • Perkbox Medical – Access to free GP services
  • Death in Service – x 4 salary
  • Income Protection Scheme – Covering 50-75% of salary if the employee is out of the business on long term sick with a valid claim
  • Pension – Employer contribution 5%
  • Free onsite parking
  • Staff discount on Smeg products

If you believe you have the relevant skills and are looking to join a well-known and progressive company we would love to hear from you.

Submit your CV

Load
Max 5 Mb
Load
Max 5 Mb

Slide to submit